Policies

Due Dates, Late Fees, and Book Replacement Policy

Rental items are due on the last scheduled date of the semester (last day of finals). When a class extends past the official end of the semester, the rental items are then due the last scheduled day of class. For example, if the official end of the semester was May 13th, but a dual credit course extended to May 20th the rental item for that class would then be due May 20th.

For a class that ends on a day the bookstore is closed, items are due at the bookstore on the first business day following the end of class. Phone calls and emails are made by the bookstore staff the week the books are due and then again the week after they were due. For example, if the official end of the semester was Friday, May 13th, but an online class had a final scheduled Sunday, May 15th the books would then be due on Monday, May 16th (the first business day after the final).

Late Fees – are applied after a 10 business day grace period before “BK Hold’s” are placed on the students accounts along with a $50.00 fee per textbook. Bk Holds are removed if the student returns the book during the next 10 business days. Late fees are not removed and must be paid to the cashier. Courtesy phone calls and emails are given to students during this period to remind them to turn in their rental textbooks.

Book Replacement Charges – are applied after a 10 business days after late fees are applied. Student accounts will be charged for all rental textbooks that have not been returned to either bookstore location. An ‘AR Hold’ is applied at this time and the BK hold is removed. Holds placed on student accounts, can affect the ability to enroll in future classes. Charges for replacement books are NOT removed, unless a written appeal is approved for special circumstances by the bookstore coordinator.

Receipts are required for all returns.

No cash refunds are issued by the bookstore. When a refund is approved, a credit is placed on the student or employee account by the bookstore and the refund is issued through the NCCC business office.

• Apparel – Unworn apparel items with tags attached, may be returned for a full refund for up to 14 calendar days.
• Clearance Items- Sales of clearance items are final.
• Unused Books and Access Codes – Unused books and access codes may be returned within two weeks of purchase. In the event of a class cancelation, the items may be returned within two weeks of the scheduled start of the class.
• To be eligible for return, new books must be in the same condition in which they were sold. Shrink wrapped items or bundles must still be in-tact.
• Items no longer in new condition (marked or used) cannot be returned.
• Access codes should be in original packaging and not activated to be eligible for a return.

Note: The book rental program does not fall under this policy.

Ordering Textbooks Using the Bookstore Website

Neosho County Community College provides many distance learning opportunities, as well as offering in-person and hybrid classes at multiple locations. We also realize that our business hours may not fit with your schedule. The Bookstore website NCCC Bookstore is available for students to order their textbooks 24/7. Obtaining your textbooks and course materials before the start of the class is essential to your success!

Purchasing or Reservations - Course materials are typically available within two (2) weeks of the beginning of any class. Like any other online venue, create an account by registering your account as a ‘buyer’, selecting the ‘Textbooks’ tab, then clicking the drop-down menu to find the course and section you are enrolled in. Course materials, including Rental Books, can either be shipped to you (at the cost of the student) or be reserved for later pickup at either the Chanute or Ottawa campus.

Payment – The website will process credit/debit cards for charges. If you are choosing to pay for books using the Scholarship, Financial Aid, or Pell Grant option, you will be notified via email when verification has been made and purchases can be processed.

If you encounter problems using the website or just have a question, please email [email protected], and a member of our team will respond as quickly as possible.

Shipping Policy

Shipping is based on USPS Flat Rate Priority Mail Service. Orders can also be picked up in person at either bookstore location, as specified in your order. Email notification will be sent once order is shipped or ready for pick-up. Please allow two business days for order processing.

Chanute campus pick-up: The bookstore is located at 800 W. 14th Street, in the Student Union, at the east entrance closest to the Gymnasium.

Ottawa campus pick-up: The bookstore is located at 900 E. Logan, just inside the main entrance of campus.

Please allow 5-7 days for shipping